Administrative Virtual Assistant – Freelancer Since June 2016
- Various tasks using Google Products (Spreadsheets, Docs, Drive, etc.), Dropbox,
- Managing daily orders from E-commerce platform to database: (Indexed, Etsy, Hardtofind and Shopify to Tradevine)
- Product Feedback Analyst
- Customer Service
- Email Management
- Photoshop image listings
- Optimize product listings: (Shopify, Amazon, Company Website)
- Inventory Organization
- Lead Generation/Web Scraping
- Ghost Writing/Blog Research/Content Creator
- Creating Calendar for Social Media Management
Customer Service Representative – November 2013 to June 2016
- Customer care, Fashion consultant and Retention agent for members of online shopping site on garments.
- Technical, billing and sales agent for Telecommunications company.
- Back-office, Quality assurance and customer care agent for the financial company.
As a dedicated and passionate virtual assistant, last June 2017, I enrolled myself in two of the prime virtual assistance training provider in Davao City, Philippines. Filipino Virtual Assistance and Knights of Online Marketers.
The training helped me developed with confidence and efficiency towards my work output.
BASIC SKILLS & TRAINING
- Administrative Service: Data Entry, Google Products, Lead Generation, and Transcription
- Social Media Advertising and Management: Branding and Simple Keyword Research; Digital Production of Visual Content for Promotional Campaigns; Adobe: Photoshop, Premiere, After Effects
- Email Marketing: Creating web Opt-in forms, Mailing list Management and Running with Campaign
- Simple Website Creation: Basic HTML Application, Design, and Optimization
- Content Writing Management and Promotion: SEO Campaign Plan
- SEO Strategies: On-page and Off-page Search Engine Optimization, Site Analysis
- Amazon and eBay Product and Store Management
- Real Estate for Virtual Assistant
- Quickbooks for Online Accounting
- Name: Elli Dunn P. Castandiello
- Birthday: May 05, 1991
- Educational Attainment: Bachelor of Secondary Education, Major in English – Undergraduate (Completed 3 years)
- Time Zone: UTC+08:00 (Davao City, Philippines)
TOOLS & SOFTWARES
- Internet provider: Sky broadband-Philippines 8 Mbps claim
- Logitech STEREO HEADSET H151
- DELL Inspiron 15-3552 Windows 10 Installed RAM 4GB 64-bit operating system Intel Pentium 1.60GHz
- Adobe Master Collection
- JPEGMini, PDF converter, KD Publishing
SAMPLE IMAGES CREATED USING CANVA